You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Thank you for your purchases. Item will be posted within 3 working days via first class Royal Mail. Unless collection or other delivery is arranged. If for any reason you are unhappy with your items/it is delivered faulty/broken please contact me within 7 days for a refund or replacement. **Please note sale/second items are not subject to replacements or refunds and are sold as seen**

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.