You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a refund from the maker within seven days after receipt of the item, provided the item has not been used, ie, "soaked". Faulty items can be returned within three months of payment being made. The "7 day" wait for posting is simply due to the fact I may not be able to get out to post things until Saturday mornings, due to distance, transport, and health issues, so if you order something on a Thursday, for example, it may be posted two days later, and not the seven days as you might have imagined.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.