You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns are accepted if I am notified within 7 working days of the clock being received. Please send me a message to advise that you want to return a clock, the reason for return, and whether you want a replacement or refund. Please return the clock within 14 days of receipt. The clock must be returned in its original condition and re-packaged in the original packaging, with the packing slip enclosed. Buyer to pay for return postage. I recommend that proof of postage is obtained. Once I have received the returned clock, I will despatch a replacement clock or issue a refund. The clock payment and outgoing P&P will be refunded via Paypal. (NB: If there is a fault with the mechanism or the clock has been damaged in transit, return postage will also be refunded. Proof of postage should be obtained as return postage will not be refunded if the clock is not received.)

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.