You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

All my items are checked and securely packed before dispatch. If your item gets damaged in the post please let me know immediately upon receipt of order within 7 working days. Refunds can only be issued via Paypal. Please be aware that initial postage and cost of packaging can't be refunded unless refund request is due to complete damage. I ship via Royal Mail or any other courier usually within 48 hours of receipt of clear payment.(excluding Sundays and Bank Holidays). Delivery to UK addresses normally takes between 2-3 days. I prefer to reuse packaging because of the different size of my decorations. Each of my items comes with cardboard box, bubble wrap or polystyrene to ensure safe postage. A malfunctioning clock mechanism can be replaced within one year of the purchase if faulty. Just email me to arrange the exchange.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.