You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refunds and Exchanges I describe my pieces as accurately as possible but if you are not 100% happy with your purchase please message me and we can work things out with a exchange or refund. Please note earrings cannot be returned or exchanged. I will not be held responsible for items lost in the post, all items are sent via Recorded Delivery. Payment I accept paypal. UK customers an pay via Paypal, personal cheque or postal order. Please make payment within 3 days of purchase Shipping Purchase will be posted to your Folksy postal address. I aim to send items out within 5 days of payment being received and cleared, please allow longer for custom/made-to-order orders. I post 5 days a week, Monday - Friday. I cannot take responsibility for items delayed or lost in the post. All UK orders are send via Royal Mail Recorded Delivery. INTERNATIONAL orders will be posted via Royal Mail Small Packet, there is no insurance with this method ~ if you require insurance please message me bellaaniela@hotmail.com All jewellery arrives with you in an organza gift bag and mailed in a bubble envelope. Additional Policies and FAQs IF YOU HAVE NE Q'S PLEASE JUST SEND ME A WEE MESSAGE AND I WILL ANSWER ASAP. Custom and wholesale service available...just message me with any requests. CUSTOMER SATISFACTION is very important to Bella Aniela Design's Thanks for looking at my shop :o)

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.