You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

PLEASE NOTE THAT ITEMS ARE SENT OUT THE SAME DAY MONDAY - FRIDAY IF PAID BEFORE 3PM (SAT POSTING IS NOT AVAILABLE DUE TO CRAFT FAIRS ETC) Buyers please note that Cheques and Postal Orders are accepted in the name Rachel Boyd Non- UK buyers I require paypal payments. If you have any problems please contact me before leaving feedback as I will always help in whatever way I can. I have a no Quibble returns policy for all non personalised items. Items returned should be within 7 days of receipt and in the same condition as received. Return postage is not refunded unless an item is faulty.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.