You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Products only returnable in the unlikely event that they are faulty. I aim to give a reasonable level of detail with the photographs I post of the products, so I'm afraid I can't accept returns if the product is not to the customer's liking. Thank you for your understanding. Please also note that the standard delivery time to non-UK addresses is within 5 days. I promise to dispatch items quickly (within 3 days or faster upon request) however, I must make clear that I'm not liable for delays caused by Royal Mail.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.