You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

I hope you'll love your mug... if you want to return this item it must be immaculate and in the same condition (with the packaging) as you received it. If returning please contact us immediately, or at least within three days of receiving item. All postage cost will be incurred by you - please see our policies for guidance (sorry we can't absorb these cost unless the fault is ours).

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.