You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Customer satisfaction is extremely important to me. Please contact me immediately if you are not happy with your purchase in any way. When returning a Minifelt please ensure it is in it's original condition and obtain proof of postage. Return shipping is the responsibility of the buyer. (I cannot refund postage costs unless the item is faulty or a mistake has been made). After receiving your dispatch confirmation email if your order hasn't arrived within 7 working days or 10-14 days for International Orders please let me know.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.