You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Items are custom made to order,and require 10 days to make,then ship.If you require more immediate shiping please contact me for details. We regret we are unable to offer refund for your custom made items,although we pride ourselves on delivering the best product to you, and are willing to discuss any issues further. Items are individually handmade and as such sometimes show slight differences in appearance to the listing image,due to make,placement of the print etc.This adds to the uniqueness and charm of each product. We never switch fabrics or trim colour without your consent. Slight irregularities can sometimes appear on printed fabrics as these are not mass produced. We do not accept responsibility for this occurrence. I hope you enjoy your purchase,as much as I do creating it. I would welcome any feedback,and look forward to hearing from you again. Kirstyx

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.