You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Once these earrings are purchased they cannot be returned for obvious reasons. However if they are faulty please let me know and i will work with you to resolve the problem straight away I would also like to note that i am aware the postage charge is high and i am not happy with it. I have been made aware that small packages up to 750 grams in weight now have a flat posting fee of £2.70. If you want to double check this please do

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.