You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Your 100% satisfaction guaranteed, but if you are not completely satisfied with your purchase you may return the item within 14 days of receiving it in the same condition as they were received. I will offer a refund of the purchases price( minus the Shipping) after the item has been shipped back to me. All import fees, Taxes and Duties are the sole responsibility of the purchases. Sorry the customer will be liable for the cost of the returned parcel. Refund for lost in post item will only be paid as soon as approved by Royal mail

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.