You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Prior to delivery: You may cancel your items at any time before they are dispatched. A full refund will be given via your original method of payment. After items are dispatched: If you are not fully satisfied with the items you receive a full refund will be offered up to 7 days after delivery, please make contact via e-mail in the first instance. All postage costs relating to the return of such items will be met by the customer and are non-refundable, with the exception of damaged/faulty goods which will be reimbursed, and a full refund given via the original payment method.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.