You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns/Refunds I take great time and effort to ensure that every piece i create is of the best possible quality. However,if you are not happy with you purchase for any of the following reasons 1-The item you received was faulty/damaged or 2-The item you received was not as described Then the item may be returned within 7days of receipt for a refund (unfortunately shipping/postage costs cannot be refunded)

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.