You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Customer satisfaction is very important to me and I want you to be satisfied with your purchase, if there is a problem please contact me so I can do my utmost to resolve it. In the event that you are unhappy with your purchase I will be happy to provide a full refund within 7 days of you receiving the item(s) providing the item is unused and in the condition it was sold. In the unfortunate event of the item(s) being damaged on arrival then a full refund will be given, please contact me within 3 days after the arrival. Return postage is the responsibility of the buyer except in situations where goods are damaged on arrival.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.