You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please bear in mind that all items are made to order, to your specific size and colour requirements, so please think carefully before ordering. I do accept returns, please contact me to arrange delivery and refund/exchange. Return postage is at buyers expense. All items must be returned in the condition they were received. Items will be subject to a 10% restocking fee.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.