You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Folksy's standard return policy still applies to restored furniture items. However, in the event of the customer requiring a refund it is expected that the furniture item is returned well packaged in the same protective wrapping it was received. The same postal service (Parcel Force) is also expected to be used to return the item with the customer paying the full amount for the delivery. Any queries please message me, Lola Lou x x .

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.