You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

You can cancel the order and get a refund from the maker within seven days after receipt of the item, provided the item has not been used. All items are meticulously handmade and contain vintage charms, so there maybe signs of wear and aging. All of these add character and uniqueness to each piece. It's Vintage darling! Please read the descriptions of each items carefully before committing a purchase.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.