You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Refunds for knitwear items will be considered on an individual basis, but the customer will be responsible for the cost of return postage. I am not able to issue a refund for any knitwear which has been worn since it was received by the customer. Damaged or faulty goods must be notified to me immediately and returned within 7 days of receipt (please ensure that your package is recorded by the carrier as I cannot assume responsibility for items lost in the post). Any refund due will be paid to you via PayPal.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.