You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Please note this will be sent by first class post, Royal Mail Recorded Delivery (Signed For) within the UK once monies have cleared in my Pay Pal account. I aim to dispatch orders within 24hours however the longest will be three days; I always post and update Pay Pal & Folksy with the tracking details as quickly as possible. If you have any question or would prefer a different postage method please contact me before placing your order.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.