“Artisan made sterling silver and copper jewellery featuring unusual stones, glass and fordite.”
I Sasha Garrett am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders for six years and to customer queries for one year. After this time I will delete your data from my records. (You may also have to contact Folksy / Paypal / Stripe to remove your data from their records)
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Most of my pieces are one offs due to the nature of the stones I use however if they vary much from the picture I will email you alternative photos.
Within UK I ship royal mail first class signed for which should arrive the next day and require a signature. For overseas orders I ship using royal mail international tracked service which will also require a signature. Any customs charges for over seas buyers are their responsibility.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Any customs and handling charges occured by overseas buyers are their responsibility - please check with your local governement customs office to find out what these might be.
The cost of returning an item is the buyers responsibility.