“Artist's prints, greetings cards and gifts from Ardnamurchan, on the wild west coast of the Scottish Highlands.”
I, Jenny Chapman, am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or if required to comply with the law. I will never use or pass on your information to third parties for marketing purposes or any for other purpose whatever, other than in the circumstances listed below, and I will never add you to any mailing list. The circumstances in which I may have share your data are:
• With Folksy, to comply with my obligations and to enable your purchase.
• With delivery companies, to deliver your order.
• If required to by law in order to comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years, in order to comply with the requirements of HMRC. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Everything I sell is created from my own original art work. I make, mount and frame the giclée and canvas prints using high quality materials and lightfast pigment inks. I design the cards and gifts from scans of my paintings and get them produced to a high standard.
I usually ship within 24 hours, but as I live in a remote area delivery can take a day or two longer, and may be further delayed by Royal Mail strikes in autumn 2022..
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.