“A dainty collection of Scandi-inspired porcelain fripperies, handmade in Hackney at the Jewellery Boat®”
I Eleanor Watson am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
An eclectic range of small gifts, decorations and jewellery in porcelain, hand made in the wilds of Hackney. Purchasing these gifts makes a difference: 5% goes to AIM international and the work of Keith Waddell, an eye surgeon who performs operations to restore sight to some of the poorest people in Uganda and Sudan.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
All items and creatures in the family of The Porcelain Menagerie are made from high fired stoneware or white porcelain and as such are as fragile as glass. They are vulnerable to being chipped or to break if dropped. Please treat with care when handling as items damaged by being dropped by the buyer will not be considered faulty for refund.
Variations in the glaze and patterns on my porcelain hand-made items form part of the unique character of each piece and are intentional. Please note, these gifts are not toys and are therefore unsuitable for small children to play with.
All items posted will be safely wrapped to protect them on their journey in tissue paper, cushioned and boxed for posting. Thank you for buying from my small business!