“Handmade Silver, Copper and Enamel Jewellery - Earrings, Pendants, Bangles”
I Tracy Smith am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
• All of my jewellery and findings are made by hand by me - I love what I do and do it daily with the help of tea and Xfm radio!
• I aim to post items as quickly as possible
Ready to go items are shipped within 1 business day and made to order items within 4 days
• I am slowly running my Folksy shop down but continue to sell on my own website and another handmade site. I'm not allowed to add the links here but if you Google "Cinnamon Jewellery" you will no doubt be able to find me!
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Items can be returned for any reason for a full refund of the initial item price plus postage cost.
If you wish to return an item please contact me within 14 days of receipt.
Please note - buyer is responsible for the postage cost to return an item.