Handmade Mermaid Candle-Sculpted Ocean Inspired

You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Returns are accepted within 14 days of receipt. Items must be returned unused, unlit and in the same condition in which they were received, with no damage or alterations. The buyer is responsible for return postage unless the item arrives damaged, faulty or not as described. Please package returned candles carefully to prevent damage in transit. This policy does not affect your statutory rights.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.