You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

Returns & Cancellations Policy Because our products are handmade personal care items, we cannot accept returns or exchanges for hygiene reasons. However, if there is a problem with your order, please contact us and we will do our best to help resolve the issue. Cancellations Orders can be cancelled at any time before they have been dispatched. Once an order has been shipped, it cannot be cancelled. Damaged or incorrect items If your order arrives damaged or incorrect, please get in touch within 7 days of delivery with photos, and we will arrange a replacement or refund where appropriate.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.