You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about ColaCreations

All 28 reviews

Lovely item, just the job, thanks very much, well packaged & quick too.
JustJulias
Bought 1 item
I love this scarf, it's really well made, lovely and thick and the wool is nice and soft and not itchy! I put it on straight away so I'm currently sat in my living room wearing it!
antooonia
Bought 1 item
Great items, thank you
Mupton
Bought 2 items

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