You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

All orders are sent by Royal Mail -UK orders are sent 'Tracked48' -International orders are sent 'tracked' or 'tracked and signed' Please check my shop announcement on my shop homepage for updates and issues on international delivery. PLEASE NOTE: The price of artworks that are returned to me as 'uncollected or undelivered' for any reason, including non payment of charges, will be refunded, however your postage charges will not be refunded in these circumstances.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.