All items by Violetta Pretorius Beadwork

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Buying from me

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

I gladly accept returns and exchanges for any reason if they are posted back to me within 14 days of receipt of an item. Please contact me prior to shipping to confirm that the return is acceptable and with the postage details for returning the item.

Custom orders may be returned for half of the purchase price.

All items must be returned to me in the same condition as they were received by you.

Please note that unless the return is due to my error, postage costs for both the delivery and the return are not refundable.

If an item is damaged in transit back to me, I may be unable to refund the full or total cost, so please ensure items are well packaged and insured and/or tracked.

The following items cannot be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for Intimate items such as earrings (for health/hygiene reasons)

Exchanges

I am happy to exchange items for any reason, within 14 days of receipt of an item less shipping and insurance charges. Please email me for a return validation number before returning any item for any reason and note that all returns must be insured for their full retail value.

Custom-made items may not be acceptable for an exchange if they cannot be resold.

Items must be returned to me in the same condition as they were received.

Faulty Items or Other Errors

In the rare case of faulty items or any errors on my part, I will replace the item/s or reimburse you for the purchase up to two months after the sale, by which time any faults should have become apparent.

If you wish to return or have a faulty item replaced, please contact me as soon as possible to describe the problem and arrange to resolve the issue.

Items Requiring Repairs

All my work is carefully made by hand from quality materials. If, however, a repair becomes necessary due to a design flaw or technical malfunction, it will be done at no charge. 

Repairs related to misuse or improper care will be done for a reasonable charge, plus shipping and insurance. 

Read the Folksy Returns Policy.