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Buying from me
Each and everyone of our handmade items are made and designed in Cambridgeshire and sewn by hand/machine. We buy all of our ribbons and fabrics from suppliers and do our best to source different styles and designs. However, if you don’t see a design you would like, message us for a bespoke custom order. We use all hard wearing hardware for our collars, leads and harnesses to ensure our quality standards are met. Please take a read on our page Quality Guarantee for full details
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
All our handmade items are made in Cambridgeshire, UK and are made to order. We are unable to issue refunds due to your order being made to your requirements, however we are able to offer an exchange for an alternative size if you order the wrong size. If this is the case, please message us and we will arrange for a return. Once we receive the item back from you, we will re-make your handmade item to the correct size for you. You will be required to pay additional postage for incorrect orders for exchanging.
We make each and every product with care and ensure it meets our highest standards before the item is shipped. We ensure that each product is carefully packaged to ensure the item can’t be damaged in transit and keep a proof of posting for our records. if however there is a problem with your order, please message us at sales@dottidesigns.co.uk
We work fast at Dotti Designs to ensure you receive your order as quickly as possible. For that reason, if you wish to cancel or change your order, we ask that you contact us on email us at sales@dottidesigns.co.uk as soon as possible. We cannot guarantee we have not already started making your order.
Read the Folksy Returns Policy.
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