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Molly & Boo started a long time ago (10 years ago to be exact); creating personalised stationery for weddings and other special events. Now we offer so much more than this; personalised gifts, custom stationery for special events, engraved glassware, clothing and jewellery.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If for any reason you are not satisfied with your order please email us on info@mollyandboo.com or office hours are Monday – Friday 9am to 3.30pm where we will be happy to help you log your return and issue you with a Freepost address. We can accept back any items (excluding personalised products, sale items and earrings) within 14 days of the order being placed for a full refund and exchange.
All items must be returned unused in its original packaging and condition along with the dispatch note for a full refund or exchange.
All goods returned to our offices are at your responsibility, we recommend obtaining proof of postage from Royal Mail, as we cannot be held liable for goods lost in transit.
Refunds or exchanges will be made within 14 days of receipt of returned goods.
Read the Folksy Returns Policy.
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