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Buying from me
A lot of love and care goes into the making of my products
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If there is anything I can assist you with please give me a call on 01827 875620
When returning your purchase can you please ensure that your order is returned in it's original packaging with all tags attached. Can you also advise the reason for the return
Please enclose the reason why they are returning any item, as failure to state a reason will result in a delay in processing your refund.Please ensure ALL of your purchase is enclosed
I ask very polity that all returns are sent back in the new condition they were received so I can re-sell them.
If an item is not returned in an 'as new' condition which cannot be resold, and According to Citizens advice:
........ but you do need to make sure it’s packaged in a way that means it doesn't get damaged. Sellers can ask you to pay if something gets damaged because it wasn't packaged properly. The seller can also ask you to pay (or reduce your refund) if you've reduced the value of the item
IF AN ORDER HAS BEEN MADE TO YOUR REQUIREMENTS A REFUND CANNOT BE ISSUED SO PLEASE ENSURE YOU PROVIDE ME WITH THE CORRECT MEASUREMENTS AT THE TIME OF ORDERING
The return address is:
Honey B's®
Unit 6 Cheatles Bridge
Dog Lane
Bodymoor Heath
Sutton Coldfield
B76 9JD
We do not refund your return postage costs
On receipt of the returned items we will issue a refund within 14 working days.
Please bear in mind, if you do not enclose your details this will cause a delay with the refund process.
Read the Folksy Returns Policy.
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