Buying from me
Natural Jewellery Made From Wood, Flowers, Crystals, Precious Stones, Metals, Leather etc
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
For cancellations, please contact me within 24 hours of purchase, as all my Jewellery is made to order, once I start making it, I cannot cancel it. I accept returns of necklaces (within 14 days) and give refunds less the postage I paid to send your item, you must also pay the postage to return item to me and item must be unused/unopened in its original condition for both box and necklace. I do not accept returns for rings or give refunds, as they are all made to order and custom made/size to fit each customer. On receipt of your ring, If there are any faults or any breakages during transit, I offer to fix it or a replacement only, no refunds. This is my policy, please only order if you agree with these terms. Thank you for your understanding.
Read the Folksy Returns Policy.