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We are sassy souls providing you with every day accessories and gifts that are on trend including phone cases, phone accessories, beach towels, travel accessories and many more.
Keep it Sassy xo
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We will NOT accept any returns for personalised items.
Currently, all items sold are made to order. If you have made a mistake on your order or would like to cancel please contact us immediately and we can try a resolve your issue. Please note if your order has already been processed into production unfortunately we are unable to amend or cancel it.
We will accept a refund if the item arrives faulty/damaged you must contact us within 30 days of purchase. A replacement will be offered in the first instance. If a refund is offered you will be invited to return such items in an UNUSED state. If you need to contact us about a refund please send us an email. @ sassup@gmail.com
We are not liable for spelling mistakes or incorrect item selection, unless the error was made by ourselves, as a result of the production process.
shipping costs are non-refundable
Only return goods to the address given to you by customer services
Refunds if applicable we be processed once we have received the returned goods.
It is your responsibility to take due care of items in your possession. Returned items must be suitable for re-sale, undamaged, unused, in its original condition, in its original packaging, with all original packaging included with the return. All packaging must be returned with the item, and be in no-way missing or damaged. We are unable to refund items opened from a sealed package. We inspect all returned items.
We reserve the right to not offer a refund or replacement if we believe the item/s have subjected to wilful damage.
We shall be under no liability in respect of any defect arising from fair wear and tear, negligence, misuse or alteration or attempted repair of ordered goods.
Read the Folksy Returns Policy.
