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Buying from me
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Orders will be sent using Royal Mail, second class post.
I aim to post orders within 48 hours of receipt. If however you require your order as soon as possible, let me know before you buy, and I will aim to get it posted that day and if possible, with guaranteed next day delivery (with additional postage cost).
I obtain proof of postage for every delivery, but cannot take responsibility for items once they have entered the postage system.
I am happy to combine postage on any items. Please let me know before you place your order and I will recalculate the shipping for you.
Read the Folksy Returns Policy.