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Buying from me

Hello and welcome to Andy Kashtan Jewellery! Women's jewellery made entirely by hand from high-quality recycled 925 sterling silver and gemstones. Rings, necklaces, earrings, and accessories designed to your taste.

As a small and new business, I do not keep stock and instead make jewellery to order in my London studio. Although materials are purchased from reputable UK-based suppliers, it may take some time to ship your order.

Returns Policy

You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

Andy Kashtan Jewellery sterling silver pieces are individually designed and completely handcrafted by me, Andy Kashtan, in my London studio. Every item is original, with a character and finish different from those mass-made. I am sure you will love your jewellery.

Please double-check all the details before proceeding to check out. If, however, you find a mistake in the address or need to cancel the order due to other reasons, you can do so only before your piece is sent to work, which is usually about 3 hours after you place the order. Please contact me at andy.kashtan[at]gmail.com as fast as possible, and I will confirm whether your order can be changed or cancelled.

Because your order is personalised and made specifically for you, I currently do not accept returns and exchanges unless it is found to be damaged or faulty. Earrings can not be returned for hygiene reasons.

All parcels must be immediately opened in the presence of the courier upon receipt to ensure that the items in the parcel are not damaged. You acknowledge that if you do not do this and later discover that the goods are missing or were damaged during delivery, I may be unable to make a claim against the post service or my insurers. As a result, if you fail to do so, you agree that you will be solely liable for any such loss or damage, and you agree to waive, release, and indemnify me from and against any claims arising from it, to the fullest extent permitted by applicable law.

If you received damaged or faulty jewellery pieces, please email me with a picture to andy.kashtan[at]gmail.com within 5 working days to arrange a repair, replacement, or refund (full or partial). For insurance purposes, each item I send is carefully checked and photographed before leaving my studio. Items damaged by accident, neglect, misuse or for a purpose of return fraud will not be recognised as faulty. For such pieces, I offer a full repair service for a small fee to cover any costs incurred (i.e. repair and delivery).

If we agree to a return, please send the item back to me as soon as possible. It must be returned in the same condition as you received it: unused, with the original packaging, tags and inserts. Otherwise, a deduction will be made from your refund. The return address will be noted on the delivery envelope. I will confirm it in writing, once you have contacted me about the problem.

Please note that when returning an item, the parcel is your responsibility until it reaches me. It is recommended that you send it suitably packaged via a safe, trackable service to insure it against loss or damage in transit. The return postage costs up to the value of the Tracked and Signed Service that was used for delivery of the item to you will be refunded.

Your refund can only be issued once I receive the returned goods. It will be credited to the original purchaser’s card or account. I will issue your refund within 48 hours of receipt (exceptions may apply). It may take up to 7 working days for your payment card company to credit your account. While customs fees are non-refundable, you might be able to recover them directly from your local customs office.
The above does not affect your statutory rights.
Please contact me at andy.kashtan[at]gmail.com for more information about this policy, or visit my Contact page and submit your questions there.

Read the Folksy Returns Policy.