You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about Nell

All 21 reviews

Got the poster today - love it!! I've admired your prints many times in your studio in the Manchester Arts and Crafts Centre, but for some reason never got round to buying myself one - very happy to have one for my walls now!
ElleB
Bought 1 item
Very quick dispatch and delivery. Excellent seller. Lovely to get a wee hand written note in with my purchase too.
Jen
Bought 1 item
gorgeous bib, beautiful packaging. thank you. x
Sarah

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