You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about eklectikfish

All 37 reviews

quickly delivered and well designed and made. very cute, I am chuffed, thanks!
petewalton
Bought 1 item
Beautifully crafted phone cover, in awe of your weaving talents! Presented beautifully too and arrived as promised. Many thanks for sharing your work :-)
Debs Turner
Bought 1 item
Great communication, lovely product and service.
Alienor
Bought 1 item

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