You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Additional terms

During these difficult times for everybody, I have taken the decision to reduce my postage charges to a minimum £1.00 ACROSS MY WHOLE RANGE. Please be assured that in all purchases your Station Cat Pottery will still be posted the same day whenever possible. I am always hugely grateful for any purchases, but particularly now as all Craft Fairs/ Shop orders are now cancelled for the foreseeable future. Thank You Craft Lovers, stay safe X

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.