You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about floppsiemoppsie

All 13 reviews

Lovely item, just what I wanted. Lots of detail on the family tree, which is expertly cut. Thanks!
vickymc
Bought 1 item
Love, love, love both of the designs that I received today. The family paper cut is just perfect and the baby paper cut was even better than I'd hoped. Will defiantly be recommending you to my friends. Thank you so much xxx
Christina
Bought 2 items
I'm so SO pleased with my papercut & frame. Communication was great from Helen, even with me being impatient and pestering her lol. The product is absolutely beautiful and fantastic value for money!! My best friend will love her present. Thank you!! :) xx
coletterosetta
Bought 1 item

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