You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

All Clockwork Jewel items are hand crafted fine jewellery pieces and should not be worn as fashion jewellery for sports, swimming etc, any breakages due to ill use will not be covered by the standard returns/repairs policy. To receive a refund you must return the goods purchased, however The Clockwork Jewel will pay for the return postage in advance so you are not out of pocket at all. The postage price includes gift wrapping and recorded delivery. Thank you.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.