You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about Iris Art Designs

There are so many great designs at Iris Art Designs that it was really difficult to choose. Natasha was fantastic, and was very patient and helpful with my constant tweaks to the final invitation. I must have been her most annoying customer but she was always really friendly and was brilliant at getting the design ready in a rush. The finished product looks so elegant, and we are really pleased with it. Highly recommend this seller and website.
lizcaswell6
Bought 1 item

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