You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about DaisyLily

a brilliant little item and very fast delivery
gee113
Bought 1 item
Wow, the sweetest little owl ever, and beautifully packaged and so so speedy delivery!! Just fab : )
lorraine
Bought 1 item
Wonderfull owl, loved him when he arrived and nearly kept him for myself! Beautifully packaged too, so well that I only opened one end to peek, didn't want to take the tissue apart! Thanks DaisyLily, Sebastian will go to a good home.
Tracey
Bought 1 item

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