You can cancel the order and get a refund from the maker within 14 days of receipt, provided the item has not been used. Faulty items can be returned within six months of payment being made.

Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken; digital items.

Please note that if your order is being posted outside mainland UK, you (or the recipient) may have to pay customs or VAT charges and a handling fee. The seller is not responsible for any charges or fees that may incur.

Read the Folksy Returns Policy.

What buyers say about Kitschy Coo

All 5 reviews

ampster
Bought 1 item
Very good communication, very fast posting. Love the tutorial and pattern.
Louiz
Bought 1 item
I am officially IN LOVE! I have not stopped beaming since I opened my package this morning (very speedily delivered I must add). This little coat is stunning, beautiful, gorgeous, I cannot find superlatives enough...I am also in awe at Ms Kitschy Coo's talent, the garment would have been clever enough, but being reversible makes it sheer genius! Did I say I'm in love?
raffertygrey
Bought 1 item

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