“I make bespoke, handmade pottery for the home and garden from a little village in Yorkshire. ”
I Nicola Wiktorski am the data-controller of your personal information as it relates to my shop.
When you place an order from me, I will receive your name, delivery address and email address from Folksy. I will only use these details to process and deliver your order, or deal with any queries you have related to that order. If you send me a message using the contact button on Folksy, I will receive your username and email address.
The only circumstances in which I will share your data are in processing your order or complying with the law. I will never use or pass on your information to third parties for marketing purposes or any other purpose, other than the circumstances listed below, or add you to any mailing list without your explicit consent. The circumstances in which I may share your data are:
• With Folksy to comply with my obligations.
• With delivery companies to fulfil your order.
• To comply with legal or tax obligations.
I will only retain your details for as long as necessary in order to process the transaction and I will securely store any data collected during that period. I retain personal data related to orders or customer queries for six years. After this time I will delete your data from my records.
You have the right to know what personal data I hold about you, and to ask for that data to be changed or deleted. You also have the right to complain to the ICO if you believe there is a problem with the way I handle your data.
Each piece is made by hand as a bespoke piece of art in my studio in Huddersfield. Due to the nature of my pottery being made by hand each piece will vary slightly in colour and texture. I work exclusively in stoneware and pour each glaze by hand using my secret recipes.
Payment is expected within 3 days. Each piece of pottery is securely bubble wrapped and packaged to avoid breakages. Please check goods upon receiving them as they become your responsibility once delivered.
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
Please contact me within 3 days of receiving your goods to notify me of any breakages and always keep all the packaging it was sent in. Please also keep all the pieces which will be required to return the item to me.
Ship the item back to me within 7 days of arrival unless alternative arrangements have been made between us.
THE FOLLOWING ITEMS CANNOT BE RETURNED:-
Custom made items
CONDITIONS OF RETURN:-
Buyers are responsible for the return shipping costs. If the item is not returned in its original condition the buyer is responsible for any loss in value.