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Simply Murano creates handmade jewellery in 'contemporary' and 'classic' styles using genuine Murano glass 'jewels' as the focal point of our jewellery Collection.
All of the Murano glass used in our jewellery is handmade to order in Venice, and we design and make our jewellery in the UK.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
We want you to be happy with anything you buy from us, but if you do decide do return an item please read the following info:
The cost of return postage must be paid by you and we do not offer a free returns service.
We would strongly recommend you use a form of recorded postage when returning items and you request a proof of postage. If we do not receive the goods we cannot unfortunately refund if it is lost in the post or not received by us for any reason.
The items must be returned to us in an unused and saleable condition (including product packaging) and must be packaged adequately to prevent damage upon return. We inspect all returns carefully and if we feel the item has been worn or subject to misuse, or it has been inadequately packaged to return, we reserve the right to refuse a refund.
Once received and inspected we will refund the cost of the order to you using the same method you used for payment. Please note that fees may be charged by payment gateways such as PayPal for the refund of monies. For non-UK orders we will not refund any customs or tax costs incurred when receiving the item originally.
Read the Folksy Returns Policy.
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