Close
Buying from me
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
For A Change Of Mind Purchases, You Have 14 Days From When You Received Your Order To Contact Me To Arrange A Return.
Please Note Your Order Must Be Returned To Me Unused, Preferably In Original Packing With Any Tags Attached.
When I Have Received Your Order Back I Will Refund You The Cost Of The Item And Original Postage, But Not The Return Postage.
If The Order You Receive Is Faulty Or The Wrong Item Sent, Please Contact Me As Soon As Possible After The Fault Comes To Your Attention.
On Receiving Your Order Back I Will Refund You The Cost Of The Item And All Postage Costs (Including Return Postage).
Read the Folksy Returns Policy.
Find Pretty Chains on social media