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Buying from me
Quality designer gifts and hand knitted items for all your family from the far North of Scotland.
From premature (preemie) baby clothes,baby and children's sweaters,dresses and cardigans through to adult men and women hats,scarves,wraps,shawls,neck warmers and wrist warmers.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If you are not entirely satisfied please contact me within 14 days of receipt. A full refund minus return shipping costs which you pay will be refunded via your PayPal or Bank account on receipt of items in a good re-sellable condition with labels still attached and preferably in the original packaging.
"Cancellation policy to comply with EU regulations update."
This rule does NOT apply to custom-made products.
If you choose to cancel your purchase you need to send me a clear statement within 14 days of receiving the ordered goods.
Please note that the parcel must be clearly and prominently marked as
Returned Goods.
Failure to do so may incur costs to us that will be deducted from your refund.
I will not except returns after 1 month of you getting in touch to say you are returning the items.
Custom orders are non refundable due to the nature of the items. I will except some returns on custom goods but only if it was a straight forward size or colour change.
Please get in touch before returning custom orders.
All goods are well packed and should arrive in good condition. No responsibility will be held for lost or damaged parcels.
Read the Folksy Returns Policy.
