Close
Buying from me
We specialise in small to medium functional and decorative hard wood products, made by us in the UK using traditional and modern techniques. Some of our products can be personalised and this will be indicated against relevant products in the shop.
Where possible we like to use reclaimed timber or off-cuts which would otherwise go for scrap, failing that all our timber is sourced from reputable suppliers and sustainable sources.
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
You can return any item purchased from our shop for a full or partial refund for the following reasons:
1. Unhappy with purchase: You can return within 14 days, undamaged, unused and in its original packaging for a refund of the cost price excluding postage and packaging. Any personalised items are not returnable unless they do not meet the specifications set down in the order.
2. Damaged in transit: We do our utmost to protect the items we post. In the unlikely event of the item being damaged in transit then please contact us and return it for full refund or replacement if possible. Most of our products are one off creations and an exact replacement may not be available. In these situations we will offer you something similar if we have it. If you are not happy with an alternative we will issue a refund. Please note that any replacements will be shipped, and the refund will be issued as soon as damaged item is received.
Read the Folksy Returns Policy.
Find Maddog Cottage Wood Crafts on social media