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Get creative and build something special for that someone special, with charms to reflect their personality. Every locket tells a story, what is yours?
Returns Policy
You have 14 days, from receipt, to notify the seller if you wish to cancel your order or exchange an item.
Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
In accordance with distance selling regulations, If you find your purchase is unsuitable please inform us within 7 days of receipt. Email us lisaslittlecharms@gmail.com stating your name, order number and description of the items you would like to return. Please also include in your email the reason you are returning the item/s. We will then issue you with a returns confirmation email giving clear instructions on how to return any items to us. Please address returns to:- Lisa's little charm's 38 branstree road Blackpool Lancashire fy4 4uh. Please note that without following these instructions and including the relevant information within your returned package we will be unable to process your return or issue a refund.
Returned items should be sent back to us with their original packaging and within 7 days of receiving a returns confirmation email. Customers should take reasonable care when returning any item/s. Items received outside these guidelines will only be subject to issuing credit to the value of the purchase, and this decision is at the sole discretion of management.
When returning items we strongly recommend that you obtain proof of posting. We cannot accept responsibility for parcels lost in transit. Upon receipt of items returned as faulty, we will arrange for an exchange when appropriate. In cases when a faulty item cannot be exchanged then a refund for the value of the item will be issued.
Customers should note that refunds will be processed within 30 days. The time a refund takes to be credited back onto an account can depend on the customer’s bank and Lisa's little charm's will endeavour to initiate a refund within 30 days.
Read the Folksy Returns Policy.
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